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Member Support Co-Ordinator 

Join our Quality Member Support Team, to Provide a First-Class Member Support Experience at Pall-Ex


Location: Coalville, Leicestershire, LE67 1FH

Reporting to: Service, Quality & Compliance Manager UK & Group

Position Type: Full-Time, Permanent

Working Hours: Monday - Friday, 40 per week



Key Partners   

  • Line Manager
  • HR Manager
  • Other HR/HSE Advisors (Peer Support)
  • Head of Group QHSE
  • Depot Managers

Key Activities   


  • Advice & Guidance
  • Support in reporting data
  • Administration
  • Customer clearance management
  • Organisation of held freight

Core Value   


  • Engage with Member depots in a timely manner
  • Find solutions and helping others to solve problems in a positive & productive way
  • Help create an engaged workforce
  • Supporting people to work at their very best

Key Customers      

  • Depot Members
  • Functional Managers
  • HR Manager
  • Other Advisors
  • All Employees
  • External bodies (i.e. courier companies)

Key Resources   

  • H&S Management System
  • Departmental Processes
  • My NEXUS
  • Policies & Procedures
  • Internal Teams
  • Employee Handbook

Customer Relationships, Service and Delivery 

  • Timely, professional, and accurate response
  • Deliver on promises
  • Regular communication and updates

Company Values      

  • Honesty
  • Sustainability
  • Transparency
  • Commitment
  • Mutually Beneficial Relationships
  • Innovation

Strengths, Skills and Competencies     

  • Ability to work well independently & part of a team
  • Ability to work under pressure
  • Build & maintain strong working relationships
  • Confidence to problem solve & make decisions

 Key Deliverables and how you capture value    

  • Depot feedback
  • Feedback from customers
  • Project outcomes
  • KPI outcomes


Role Specific Responsibilities 

  • Reporting any damages, problems, and general traffic concerns
  • Confirm UK bookings and arrange Transport with approved subcontractors
  • Enforce quality and compliance standards (MSA) within the UK Network
  • Organize held over freight with protect service
  • Liaise with Pall-Ex Regional Management and Compliance teams
  • Customer/depot clearance management
  • Provide and supply information for the daily UK Network handover reports



If you are interested in the role please can you send your CV and cover letter to Nick Antill-Holmes (nantill-holmes@pallex.co.uk) and HR (Recruitment@pallex.co.uk)

STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier list at this time.