Location: Pall-Ex House, Victoria Road, Ellistown, Leicestershire, LE67 1FH
Working hours:
Monday- Friday – rolling shift pattern 7am-3.30pm, 8am-4:30pm, 9am-5.30pm, 9.30am-6pm (includes Bank Holidays)
We have an exciting opportunity for an experienced IT Support Analyst to join our friendly team. The role will involve providing technical support for the Pall-Ex Group.
Role Specific Responsibilities
Support for bespoke business systems
Analyse user issues and queries and implement or advise
Provide technical support for the Pall-Ex Group
Hardware break fix and configure for business related hardware
PC Application installation, maintenance and troubleshooting
Co-ordinate 3rd party hardware, repair and services
Stock, asset and inventory maintenance
Analysis of trends and ongoing problems
Technical documentation, knowledge articles and user manuals
Support internal data and voice networks and infrastructure
User training (internal and external)
Assist with project work
Carrying out installations at depot and customer sites when required
Strengths, Skills and Competencies
Previous experience in a similar role (in a logistics setting would be highly desirable but not essential)
A bachelor's degree in IT or equivalent is desirable but not required, but any certificates will carry weight in the selection process
Highly organised and an excellent communicator
Patience and empathy when assisting end-users facing IT difficulties
Ability to prioritise workload to meet company and departmental deadlines
Strong analytical skills, a problem solver, able to troubleshoot and work alone as well as within a team
What we’d like to give you
£27,000 pa plus bonus (up to £200 per month based on meeting KPIs)
Additional payments for out of hours support (£250 a month for at least one week a month)
24 days annual leave plus Bank Holidays (increasing with length of service)
Great pension scheme with life assurance
Employee Assistance Programme WeCare
Secure onsite parking
Opportunities for training and development
Excellent opportunities for progression within the Company
We are proud to have been awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview.
If you are interested in the role please can you send your CV and cover letter to HR (Recruitment@pallex.co.uk) or click the button below!