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Contract Co-Ordinator


Location: Stoke on Trent, ST6 4JU        Hours per week: 40        Vacancy type: Permanent      Closing date: 22nd July


We’re looking for a quality customer service professional to join our team in Stoke on Trent.


Come and join us if…

Do you love to create meaningful relationships with customers? Do you want to help provide a 1st Class customer service? And be responsible for one of our biggest members?

If you enjoy a fast paced environment, love being customer facing and are passionate and driven to achieve positive results…then we just might have the perfect position for you!


Contract Co-Ordinator:

Supporting the Corporate General Manager and collaborating with the wider Customer Service team, you’ll build and develop strong relationships and the corporate sales pipeline. You will also spend valuable time overseeing the operations of our member and positively enforcing a compliant work method for both Pall-Ex and our member by handling claims and enquiries, offering advice and guidance and acting as the main link between Pall-Ex Head Office and the member.


The value you’ll bring to Pall-Ex…

  • Strengthening existing relationships
  • Providing first class customer service
  • Sharing knowledge to better customer operations
  • Positively enforcing a compliant work method for both Pall-Ex and Customer


To be successful… you’ll demonstrate the following traits and skills:

  • Pro-active and results driven
  • Professional and people focused
  • Work well independently and as part of a team
  • Enjoy and work well under pressure
  • Highly organised
  • Strong and influential communicator

In return Pall-Ex Group provides:

A strong vision is to be the leading palletised freight network operator in the UK, Europe and any other worldwide markets in which we operate, continuously striving to achieve excellence in every aspect of the organisation’s activities.

We pride ourselves on our values (or business principles), which underline how Pall-Ex Group will develop its strategy and operate its business. These are:

  • Honesty
  • Transparency
  • Mutually Beneficial Relationships
  • Sustainability
  • Commitment
  • Innovation


You will also enjoy an attractive salary and a range of benefits.



If you are interested in the role please can you send your CV and cover letter to HR (recruitment@pallex.co.uk).

STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier list at this time.