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COVID-19 Pallet Delivery FAQs: Part 1

As an essential service, we remain fully operational during the COVID-19 lockdown. Our number one priority is the health and safety of our customers and team members, and we continue to follow all Government guidelines to promote social distancing and reduce the spread of the coronavirus infection.

To help answer any queries or concerns you may have at this time, we have compiled the following guide to pallet delivery during the COVID-19 outbreak.

To speak to a team member directly, call 01530 239000, email info@pallex.com or message our social channels.


Can I send freight during COVID-19?

Yes. Logistics workers were identified as key workers following the UK Government’s lockdown regulations announced on the 23rd March and as such, we continue to operate while working to the governments social distancing and health advice.

Pall-Ex, along with the Freight Transport Association and the Association of Pallet Networks, supports the industry’s status as essential workers. We are working together to manage supply chain risk and minimise disruption as we transport essential goods, such as food and medical supplies, through our network.


Is it safe to receive a pallet during COVID-19?

Yes. Public Health England has stated that there is no additional risk of infection for people receiving parcels or pallets during the coronavirus outbreak.

We recommend that anyone sending or receiving a pallet during this time adheres to the Government’s recommendations to wash hands more frequently, and for longer, in order to minimise the spread of any infection.

The Pall-Ex team continues to monitor the situation closely and provide guidance to our customers as the situation evolves. Our team is available via our Contact Us page should you require additional information or advice at this time.


What to do if you need to send a pallet and are at home

Pall-Ex continues to operate a full service and our team is on hand to help you send freight consignments while keeping you and our drivers safe.

Click here to obtain a tailored quote for sending your pallet or contact our team directly for additional support.

Our UK service is not currently experiencing any additional delays at this time, but it is possible this may change at short notice due to the evolving situation. Our team is on hand to keep you updated where necessary. You can also track your pallet throughout its journey via the Pall-Ex website, you just need the first 16 digits of your barcode and the delivery postcode.



If you are a business who needs to keep goods moving

Pall-Ex is here to support your business at this difficult time by keeping your goods on the move. We are a key player in the supply chain and are committed to providing the same quality service during the COVID-19 outbreak.

Our UK service continues to operate as normal. Click here to view our range of services or here for a tailored quote.


If you are an NHS contract or ambient food supplier...

Keeping essential supply chains operational is the number one priority of the Pall-Ex network and our members continue to make NHS deliveries, despite disruption and restrictions caused by COVID-19. Our members are supporting frontline medical work workers by delivering essential PPE and transporting vital goods to the new NHS Nightingale hospitals, as well as supporting supermarkets with deliveries of products that are in high demand.

We are currently fast-tracking all deliveries for the NHS and food retailers to ensure essential goods reach those who need them. Contact our team directly for support.

If you work in the public sector, when using the Crown Commercial procurement website our ID is B0982


Can I send freight to Europe during COVID-19?

Yes, we continue to operate an international delivery service in mainland Europe during COVID-19. The transportation of freight internationally is classed as an essential activity and is therefore not subject to current travel restrictions.

However, travel advice from the Department of Transport is undergoing constant review and may change at short notice.

Freight delivery times in some countries may also face delays due to additional border controls and lockdown measures. Our support team continues to monitor the situation and updates customers who may be affected by delays.

Is it safe to receive a pallet from a COVID-19 affected country?

Yes. Road freight transport is classed as an essential activity, so we are still able to bring freight into the UK from other countries affected by COVID-19.

Advice from Public Health England states that there is no additional risk of catching coronavirus from items such as parcels and pallets that have travelled from infected countries.

Can I still set up an account with Pall-Ex during this time?

Yes, please email sales@pallex.co.uk with your pallet requirements and the best way to contact you. We have a pro-active sales team who are currently working from home but can provide you with all the information and support you need to work with Pall-Ex.

If you have a question that we haven’t answered here, please read part two of our Covid-19 pallet delivery information or contact us directly.