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Customer Service Advisor - Cranleigh

Location:             Cranleigh Distribution Services Limited, 120 Dunsfold Park, Cranleigh GU6 8TB

Working hours: Monday to Friday 8.30am-5.30pm


We are looking for a highly organised customer-focused person who is able to give customers the best service possible.  Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers.


Key Duties and Accountabilities

  • Be the first point of contact for all our key customers

  • Monitor the website/sales inbox for any quotations needed and forwarding any collection requests to the collections team

  • Monitor and manage all customer accounts to ensure excellent customer service, communication and guidance

  • Check all freight due for delivery to see if anything showing an issue or may not be delivered on-time

  • Create and circulate customer reports for Key customers 

  • Check the Pall-Ex Network RCR’s every morning ready to notify relevant personnel regarding damages, delays or service issues

  • Chase and monitor consignment ETA's 

  • Create and distribution rates and pricing for all Cranleigh's services including local, national and International palletised freight distribution

  • Support the Accounts departments with any customer invoice queries

  • Answer phones and help with network deliveries if needed

Skills and Personal Attributes

  • Previous experience in the logistics sector

  • Excellent customer-facing skills

  • Someone who has exceptional interpersonal skills

  • Highly organised, strong and influential communicator

  • Possess a natural ability and desire for problem-solving

  • Have a high level of literacy and numeracy


What we’d like to give you

  • Excellent salary plus bonus

  • 23 days annual leave plus Bank Holidays (increasing with length of service)

  • Great pension scheme with life assurance

  • Employee Assistance Programme WeCare

  • Free onsite parking

  • Opportunities for training and development

  • Excellent opportunities for progression within the Company

We are proud to have been awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview.

If you are interested in the role please can you send your CV and cover letter to HR ( or click the button below!