Location: Cranleigh Distribution Services Limited, 120 Dunsfold Park, Cranleigh GU6 8TB
Working hours: Monday to Friday 9am-6pm
We are looking for a highly organised customer-focused person who is able to give customers the best service possible. Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers.
Key Duties and Accountabilities
Be the first point of contact for all our key customers
Monitor the website/sales inbox for any quotations needed and forwarding any collection requests to the collections team
Monitor and manage all customer accounts to ensure excellent customer service, communication and guidance
Check all freight due for delivery to see if anything showing an issue or may not be delivered on-time
Create and circulate customer reports for Key customers
Check the Pall-Ex Network RCR’s every morning ready to notify relevant personnel regarding damages, delays or service issues
Chase and monitor consignment ETA's
Create and distribution rates and pricing for all Cranleigh's services including local, national and International palletised freight distribution
Support the Accounts departments with any customer invoice queries
Answer phones and help with network deliveries if needed
Skills and Personal Attributes
Previous experience in the logistics sector
Excellent customer-facing skills
Someone who has exceptional interpersonal skills
Highly organised, strong and influential communicator
Possess a natural ability and desire for problem-solving
Have a high level of literacy and numeracy
Computer literate and able to use Microsoft Office
We welcome all applications even if you don’t meet all the requirements for the role as we can offer training.
What we’d like to give you
Excellent salary plus bonus
23 days annual leave plus Bank Holidays (increasing with length of service)
Great pension scheme with life assurance
Employee Assistance Programme WeCare
Free onsite parking
Volunteer days
Opportunities for training and development
Excellent opportunities for progression within the Company
We are proud to have been awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview.
If you are interested in the role please can you send your CV and cover letter to HR (Recruitment@pallex.co.uk) or click the button below!
Comments