.png)
FREQUENTLY
ASKED
QUESTIONS
Have questions about our pallet network, the logistics services we offer or what to expect when receiving a kerbside delivery? Read our FAQ’s for more information
You can track your delivery here: https://mynexus.pallex.com/tracking. Simply add your 16-digit consignment number and delivery postcode to see your tracking updates.
You should receive a delivery booking confirmation from your supplier after placing your order, which should contain your consignment barcode number. If you do not have this, get in touch with us, referencing the delivery address and postcode, and we can send you a tracking link.
Yes, if you’ve provided a mobile number or email address with your booking, you’ll receive tracking updates and a two-hour delivery time slot on the day of the delivery. This could be AM or PM depending on when your consignment leaves the local delivery depot.
(*Please note that this option is dependant on the tracking options selected by your supplier. Some suppliers may choose not to offer this service)
Please inform your supplier of any access restrictions that could affect your delivery. This includes narrow roads, cars parked on either side of the road, limited space for other vehicles to pass, long access roads, low bridges or weight restrictions. Providing this information in advance helps us assess access and ensure we can complete your delivery safely and efficiently.
If your property has multiple entrances or is shared by several businesses, you can also provide a what3words address to help us identify the exact delivery location. See our what3words section below.
To request a tailored quote/to find you local Pall-Ex partner, visit www.pallex.co.uk/contact-us and choose the relevant contact option for your query. For bespoke corporate quotes please contact sales@pallex.co.uk
What3words has divided the world into 3 metre squares and given each square a unique combination of three words, making it easy to find precise locations. You can find your what3words address by looking on their free online map and searching for your postcode/address: https://what3words.com/
Kerbside is our standard delivery service. It means your pallet will be left at the nearest safe kerbside location to the delivery address, you can read more about what that involves here: https://www.pallex.co.uk/blog/what-is-kerbside-delivery
The pallet forms part of the packaging so we aren’t able to take it away with us after we’ve completed the delivery. If you’re not sure what to do with the pallet after unloading your goods, we’ve put together this handy article to outline the best ways to reuse or recycle it: https://www.pallex.co.uk/blog/what-to-do-with-your-wooden-pallets-after-delivery
Yes! Our international service operates throughout Europe to provide you with freight deliveries across the continent. Get in touch with our team for a quote: quotes@pallex.co.uk
No, this can only be carried out by an ADR licenced haulier. You can see which items are prohibited for delivery through our network here: https://www.pallex.co.uk/blog/restricted-and-prohibited-items