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Tile Mountain cements contract with Pall-Ex

The UK’s fastest-growing tile retailer, Tile Mountain, has renewed its contract with Pall-Ex following a successful seven-year relationship.

The logistics firm will continue to manage Tile Mountain Group’s local, national and International palletised freight distribution.

Established in 2013, Tile Mountain has grown exponentially, offering a range of tiles for the home, from flooring to wall tiles for the kitchen and bathroom, plus a range of options for outside. The business has maintained its reputation for great service and enjoys consistent exceptional trust pilot reviews.

Pall-Ex will help support Tile Mountain Group’s growth through its ongoing deployment of customer service expertise and dedicated integrated IT infrastructure. In addition to the Pall-Ex team meeting with Tile Mountain on a regular basis to identify any changes that can be implemented, they have rolled out a successful implant scheme.

An onsite customer service advisor, employed by Pall-Ex is now based at one of Tile Mountain’s offices, to support and coordinate between the two businesses. This enables both sides of the partnership to have one line of communication for the day-to-day deliveries and collections, while also ensuring we maintain the excellent customer service standards of both companies.

With business in London representing 18% of Tile Mountains overall sales volume, Pall-Ex provides a guaranteed service level into the capital, using its shareholder member network, to enable Tile Mountain to maintain a high-quality service in this key market area.

Commenting on the renewal, Jeremy Harris, Managing Director of Tile Mountain said:

"As an online retailer, Tile Mountain Group's business strategy relies heavily on distribution, and as the company continues to grow, we seek to further forge relationships with suppliers who can consistently deliver outstanding standards of service. Pall-Ex's tracking technology has aided the Tile Mountain delivery process and we are already seeing the benefits from advancements in their systems, such as ‘what3words’ for first-time delivery.”

Pall-Ex Group’s UK Commercial Director Michelle Naylor commented:

“We are delighted that our strong relationship with Tile Mountain is set to continue. As its business grows and customers service expectations grow, we will be able to support any changes with our dedicated customer service advisor which will remain active and responsive to market demands. We look at service needs for all parts of the country that Tile Mountain serves and will maintain our focus on supporting its important London delivery requirements.”

The contract renewal will build on the partnerships principal objective of achieving excellence together and providing the best customer service to all Tile Mountains customers.

Tile Mountain Ltd has become the UK’s fastest-growing tile retailer. Operating from its headquarters in Stoke on Trent, the Company has made a significant investment in capacity and infrastructure with three purpose-built warehouses, nine showrooms, and an office complex. Since 2018 the Group has expanded further with the launch of Bathroom Mountain and the acquisition of Walls and Floors Ltd.

For more information about the Tile Mountain Group please visit:


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