Quality and Compliance Manager Scotland & Upper North
- pall-ex
- 5 days ago
- 1 min read
Location: Remotely Based - Scotland & Upper North Region
Working hours: Monday to Friday - Variable shift (days) 45 hours/week
We have an exciting opportunity for a Quality and Compliance Manager to join our friendly team. The role will be responsible for supporting in the delivery of the International Team and Business vision.
Role Specific Responsibilities
Training new & existing members
Monitoring & Reporting
Member engagement
Complaint Handling/Escalations
Training & Developing
Providing expert advice and guidance
Ensuring high service levels to members providing pro-active solutions for sustainable positive change
Supporting members to work at their very best to ensure service levels are high contributing to member retention
Help to create an engaged membership to support the company vision and objectives
Delivering projects on time to improve departmental KPI's
Strengths, Skills and Competencies
Previous experience in a similar role in the logistics sector
Customer centric approach
Excellent data analysis skills
Ability to design and deliver training
Problem solver
Strong communication
Computer literate and able to use Microsoft Office
What we’d like to give you
Competitive salary
23 days days annual leave plus Bank Holidays (increasing with length of service)
Great pension scheme with life assurance
Employee Assistance Programme WeCare
Secure onsite parking
Volunteer days
Opportunities for training and development
Excellent opportunities for progression within the Company