What is Kerbside Delivery?

Kerbside delivery is used when delivering large, heavy or bulky items that cannot easily be delivered directly to the door or inside a building.

Updated: 08/07/2025

Kerbside Delivery

Kerbside delivery means your items will be delivered to the nearest safe kerbside location at the delivery point. Our drivers will position their vehicle as close as possible to the delivery point and unload the palletised goods onto a spot on the kerbside that keeps the pallet secure. Our drivers are not permitted to enter any private property or dwellings; kerbside delivery is our standard delivery service, ensuring the safety of our drivers, customers and the general public.

How Should I Prepare?

Make sure you know how many pallets are being delivered and how many boxes/items there will be in total. It may be helpful to arrange for someone to assist you with moving your goods from the kerbside location to a safe location on your property as our drivers are not insured to help with this.

Please note: the driver will leave the pallet with you at the delivery point. It is the recipient’s responsibility to arrange for the collection/disposal of the wooden pallet.

You will need to consider:

Whether your delivery area has any time access restrictions, such as city centres that are closed to vehicles during the day.

Whether the area can be accessed by large delivery vehicles, including pedestrian-only zones and narrow country lanes.

Whether the surface of the road and pavement in your area is suitable – the ground needs to be flat and even for us to carry out the delivery.

What Happens During a Kerbside Delivery?

Any goods you have ordered will be unloaded from the vehicle to the kerbside on a tail-lift by our trained drivers. You should not approach the back of the vehicle when the tail-lift is in operation. Once on the ground, the driver will position the goods in a safe and stable spot on the kerbside but will not be able to move them any further, including onto private driveways or into gardens.

Our drivers will not be able to move your items further than the pallet truck permits; any loose gravel roads or steep hills may cause an issue during delivery and prevent our drivers from being able to carry out the delivery. Please speak to your supplier if you are unsure whether your chosen location is suitable for kerbside delivery.

Our drivers will always work within health and safety guidelines.