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- MyNexus
The next generation of Pall-Ex’s systems.
MyNexus offers a range of advanced tools to improve the overall experience of booking, reviewing and tracking shipments.
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1. Bomfords Group
2. A.D.D. Express Ltd
“MyNexus has been implemented well and was rolled out over the course of a month, improving the flow of data.
“Our customers really like MyNexus and the system has been well received, with a lot of positive feedback.
“This software has projected us ahead of the competition, and it provides clients with all the information they need. More importantly, MyNexus has helped us reduce the number of calls into the office by about 30%.”
- 30% decrease in customer calls
- 30% decrease in administration workload
- 10% decrease in missed deliveries in the first month
of MyNexus operations
David Waterman, Business Development Manager
Bomfords Group- Established: 1982
- Fleet: 102 vehicles
- Pall-Ex member for 5 years
3. Linkline Express Services Limited“MyNexus is huge to our business. A large portion of our freight goes through Pall-Ex, and having freight arrive at our distribution centre in Elland pre-labelled is a game changer to our evening operation.
“I have initially been doing the training with our customers, the feedback from them has been amazing!
“They love how straight forward the software is, alongside having the instructional videos to refer to if they get stuck.
“Our customers appreciate the honesty and transparency, from real-time POD’s to full track and trace.”
Mark Dunne, Operations Director A.D.D. Express
- Established: 1991
- Fleet: 30 vehicles
- Pall-Ex founding member
4. Simply Paving“MyNexus is a fantastic piece of kit – our customers love it, and it has helped our offices in terms of fewer calls to customer service.
The rollout saw no issues at all, and our customer service staff are saving two to three hours a day. Phone calls to our customer services are down by 50% since rollout, it is a very sturdy system”
Wayne Walsh, General Manager, Linkline Express
- Established: 1992
- Pall-Ex Founder Member
5. Luxury Wood“MyNexus technology makes it much easier to track deliveries and quickly check the status of our consignments on a daily basis.
MyNexus helps ease our communication between the depot, drivers and our customer services team”
Suzanne Jordan, Simply Paving
- Established in 2005
- Pall-Ex Customer since 2017
"I am very pleased with MyNexus.For us, it means more transparency, a higher level of customer service and makes it easier for us to organise our day to day activities."
Dayana Mileva, Customer Service Manager
- Established in 2011
- Pall-Ex customer since 2015
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1. Bomfords Group
“MyNexus has been implemented well and was rolled out over the course of a month, improving the flow of data.
“Our customers really like MyNexus and the system has been well received, with a lot of positive feedback.
“This software has projected us ahead of the competition, and it provides clients with all the information they need. More importantly, MyNexus has helped us reduce the number of calls into the office by about 30%.”
- 30% decrease in customer calls
- 30% decrease in administration workload
- 10% decrease in missed deliveries in the first month
of MyNexus operations
David Waterman, Business Development Manager
Bomfords Group- Established: 1982
- Fleet: 102 vehicles
- Pall-Ex member for 5 years
-
2. A.D.D. Express Ltd
“MyNexus is huge to our business. A large portion of our freight goes through Pall-Ex, and having freight arrive at our distribution centre in Elland pre-labelled is a game changer to our evening operation.
“I have initially been doing the training with our customers, the feedback from them has been amazing!
“They love how straight forward the software is, alongside having the instructional videos to refer to if they get stuck.
“Our customers appreciate the honesty and transparency, from real-time POD’s to full track and trace.”
Mark Dunne, Operations Director A.D.D. Express
- Established: 1991
- Fleet: 30 vehicles
- Pall-Ex founding member
-
3. Linkline Express Services Limited
“MyNexus is a fantastic piece of kit – our customers love it, and it has helped our offices in terms of fewer calls to customer service.
The rollout saw no issues at all, and our customer service staff are saving two to three hours a day. Phone calls to our customer services are down by 50% since rollout, it is a very sturdy system”
Wayne Walsh, General Manager, Linkline Express
- Established: 1992
- Pall-Ex Founder Member
-
4. Simply Paving
“MyNexus technology makes it much easier to track deliveries and quickly check the status of our consignments on a daily basis.
MyNexus helps ease our communication between the depot, drivers and our customer services team”
Suzanne Jordan, Simply Paving
- Established in 2005
- Pall-Ex Customer since 2017
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5. Luxury Wood
"I am very pleased with MyNexus.For us, it means more transparency, a higher level of customer service and makes it easier for us to organise our day to day activities."
Dayana Mileva, Customer Service Manager
- Established in 2011
- Pall-Ex customer since 2015