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 Quality Assurance Operative 

Join the beating heart of the logistics industry at our central hub in Ellistown, Leicestershire.

Working within our operations team, you’ll be a key part of the core Pall-Ex central hub

 

Location: Coalville, Leicestershire, LE67 1FH

Reporting to: Hub Managers and Management Team

Position Type: Full-Time, Permanent 

Working Hours: Monday - Friday, 40 hrs per week                               

 Key Partners   

  • Operations Director
  • General Manager
  • Loss, Prevention & Investigations Manager
  • Warehouse Supervisors
  • Service, Quality & Compliance Manager

Key Activities   

  • Auditing inbound and outbound trailers
  • Use CCTV systems to investigate damages
  • Controlling the day shift quality assurance and raising standards
  • Working within the QA area to rework freight to ensure presentable

Core Value   

  • Supporting in the delivery of the departmental goals and objectives
  • Providing high standards and positive work ethic
  • Proactively capture issues and resolve within a timely fashion
  • Supporting people to work at their very best

Key Customers     

  • MD & Directors
  • Director of Owned Operations
  • Pall-Ex Customers
  • Pall-Ex Depots
  • All Hub staff and Departments

Key Resources   

  • Claims Policy – Pall-Ex
  • Quality Assurances
  • Operational Safe Systems

Customer Relationships, Service and Delivery  

  • Timely, professional and accurate response
  • Work methodically on a timely basis
  • Create detailed and professional emails

Company Values      

  • Honesty 
  • Transparency 
  • Mutually Beneficial Relationships 
  • Sustainability 
  • Commitment 
  • Innovation 

Strengths, Skills and Competencies    

  • Experience of working in a Quality Assurance team
  • Professional approach to challenges
  • Good knowledge of Microsoft applications

Key Deliverables and how you capture value   

  • Investigation on Hub liability
  • Reduction of claims received
  • UNID freight management

 

Role Specific Responsibilities

  • Ensure any damaged consignments are reworked to make suitable for onwards delivery
  • Use CCTV systems to review damaged freight and ascertain liability
  • Keep check on stock levels for the QA department (equipment and tools)
  • Keep accurate and detailed records of UNID freight and ensure these are then turned around within a suitable period (1-2 days)
  • Identify opportunities to improve process and implement in consultation with Operations Manager

 

If you are interested in the role please can you send your CV and cover letter to Joe Murfitt (jmurfittt@pallex.co.uk) and HR (recruitment@pallex.co.uk)

STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier list at this time.