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  3. General Manager (Cranleigh)

Join us at our Owned Operation site in Cranleigh as a General Manager, overseeing all staff and the business to ensure a high level of service to all stakeholders.


Location: Cranleigh Distribution Services Limited, Dunsfold, Cranleigh, Surrey, GU6 8TB 
Working hours: 40 hours per week (09:00am - 17:30pm)


Key Partners   

  • Director of UK Owned Operations
  • Finance Team
  • HR Team
  • Health and Safety Team
  • Network Team
  • Operations Management Team


Key Activities   

  • To manage Cranleigh employees and business
  • Ensure company and staff, including vehicles, are always legally compliant
  • Working towards and supporting the company plan
  • Ensure a high-level service to all stakeholders


Core Value   

  • Prioritising Health and Safety for all staff and visitors
  • Help create an engaged workforce
  • Wellbeing and supporting people in challenging times
  • Finding solutions and helping others to solve problems in a positive and productive way


Key Customers     

  • CEO, Directors, Leaders
  • Department Heads/Managers
  • Advisors
  • Business Members
  • All employees
  • External agencies


Key Resources   

  • Health and Safety management system
  • Policies and procedures
  • Company plan booklet
  • Manager peer support
  • Teams document sharing 


Customer Relationships, Service and Delivery  

  • Timely, professional and accurate response
  • Deliver on promises
  • Regular communication and updates


Company Values      

  • Honesty 
  • Transparency 
  • Mutually Beneficial Relationships 
  • Sustainability 
  • Commitment 
  • Innovation 


Strengths, Skills and Competencies    

  • Strong integrity, professional and people focused
  • Ability to work under pressure
  • Ability to work well independently and as part of a team
  • Build and maintain strong working relationships
  • Confidence to problem solve and make decisions 


Key Deliverables and how you capture value   

  • KPI Outcomes
  • Reduction in people or process related issues
  • Key customer feedback
  • Appraisals


Role Specific Responsibilities

  • To provide direction and leadership across the business through strategic planning and effective communication.
  • To maintain the highest standards of safety and quality whilst demonstrating effective compliance with all legal requirements. Through a process of continuous improvement, will always strive to better the services it provides.
  • To comply with the management systems that cover all aspects of the group’s operations.
  • To provide a level of service to the network via the hub operations
  • To ensure all network members comply with hub requirements
  • To deliver the Hub targets and drive forward the improvement plans within agreed budgetary restraints.
  • To monitor and evaluate key performance indicators and instigate improvement plans where required.
  • To ensure an efficient and professional level of service is provided to all customers within the agreed delivery schedules and meet agreed KPI service levels.
  • Liaise and agree all manning levels, recruitment, training, development, and employee relations of all FLT Drivers.
  • Effective execution of all delivery procedures to achieve the correct service levels to satisfy customers’ requirements.
  • Understand and ensure that you implement and comply with the Company Health & Safety Policies and Procedures.
  • Provide a high level of commerciality to ensure company margins are increased and sustained year on year.
  • Sales responsibility – work with Sales and Marketing to ensure a strong pipeline of prospects can be evidenced.
  • Oversee the Hub operations by effectively planning and directing the team with the aim to meet cost efficiency criteria.
  • Work with Senior Management and accounts team to provide yearly budget and reforecast if needed.
  • Implement cost savings where applicable and review periodically.


If you are interested in the role please can you send your CV and cover letter to HR (recruitment@pallex.co.uk).

STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier list at this time.