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  3. Customer Service Representative (Member Support)

We are looking for someone with an interest in the Transport industry to join our Member Support Team. If you are looking for a new challenge see more details below of the requirements of the role


Location: Coalville

Reporting to: Member Support Manager

Working hours: Variable shift (on rotation)

Company Values  

  • Honesty
  • Sustainability
  • Transparency
  • Commitment
  • Mutually Beneficial
  • Relationships
  • Innovation

Core Values of the Role

  • Engage with Member depots in a timely manner
  • Organisation of held freight
  • Find solutions and helping others to solve problems in a positive & productive way
  • Help create an engaged workforce
  • Supporting people to work at their very best

Customer Relationships, Service & Delivery

  • Timely, professional, and accurate response
  • Deliver on promises
  • Regular communication and updates

Role Specific Responsibilities                                                                                                                                                                                                                                 

  • Reporting any damages, problems, and general traffic concerns
  • Confirm UK bookings and arrange Transport with approved subcontractors
  • Enforce quality and compliance standards (MSA) within the UK Network
  • Organize held over freight with protect service
  • Liaise with Pall-Ex Regional Management and Compliance teams
  • Customer/depot clearance management
  • Provide and supply information for the daily UK Network handover reports
  • Adhere to the company goals, values and objectives


If you are interested in the role please can you send your CV and cover letter to Anita Morrison (amorrison@pallex.co.uk) and HR (hr@pallex.co.uk)

STRICTLY NO AGENCIES PLEASE - We work with a carefully selected set of recruitment agencies, and we are not looking to add to our approved supplier list at this time.