“We’ve been a Pall-Ex member for seven years, previously working within another pallet network.
“At John Bywater Transport, we firmly believe that communication is the key to customer satisfaction, and that poor communication is detrimental to the smooth day-to-day running of any business and, in turn, its success. We needed to find a pallet network that was made up of members and individuals who shared this belief, and Pall-Ex was the perfect fit.
“As part of Pall-Ex we managed to ride out the recession, and the wide range of services that we can offer thanks to the network has allowed us to expand our customer reach; as well as generate further income through storage and warehousing, which was a service we did not offer prior to our membership.
“It’s great to be able to work with other like-minded hauliers, and to be a part of a network that supports each other and goes out of its way to assist each other’s growth.”