Case Studies

LUSH Praises Operational Effectiveness Of Pall-Ex Network

As the UK’s leading palletised freight network, Pall-Ex works alongside a number of major retailers as part of its Retail Plus+ offering to bring flexible storage and delivery solutions to the high street.

Fresh, handmade cosmetics retailer Lush has had a distribution partnership with Pall-Ex for over a decade and finds that the network’s service offering is perfectly suited to the demands of its own supply chain.

Steve Miles, Primary Operations Manager at Lush, said: “Pall-Ex has consistently maintained a reliable and cost-effective delivery service across its UK retail network.

“The Pall-Ex system continues to deliver high-levels of service to all our shops throughout the country.

“This security in the supply chain is most important at peak times, when delivery deadlines become absolutely critical. We are able to have ad-hoc collections during the day, which eases congestion during busy periods and enables a smoother flow of outbound traffic from our warehouse.

“Our retail managers are able to make additions to their orders knowing that these will still arrive with the original order, connecting with the end-of-day collections.”

Steve also believes that local customer support has been a key factor in the effective distribution and continuity of supply of Lush products.

“Having regular drivers delivering to the shops helps to establish an understanding of our products and shop needs.

“The service is not set in stone but able to react to requirements with local hauliers being able to plan and adapt to changing supply schedules across our retail network.

“This complements effectively with other initiatives introduced by Pall-Ex to improve the movement of goods.”

Further benefits of Pall-Ex’s Retail Plus+ offering include home deliveries, timed deliveries into retail outlets and deliveries outside of trading hours, the de-palletisation of goods and the removal of packaging. Retailers have also found that this approach has a dramatic impact on their environmental credentials, with one customer calculating that the scheme has resulted in an annual saving of 890 tonnes of CO2.

Find out more about Retail Plus+ and the other services offered by Pall-Ex